We deliver throughout the EU and to Norway.

For orders within Norway, no import VAT and customs duty are added.

You always have free shipping for subscription orders.

For one-time purchases, we offer free shipping with selected delivery options.

Delivery options for one-time purchases:

Sweden:

DHL Delivery point - 1-3 working days

Budbee Box - 2-3 working days

Budbee Home Delivery - 2-3 working days

Early Bird - 2-4 working days

PostNord MyPack Home Small - 1-3 working days

Your order is delivered to your mailbox. For those packages that do not fit in the mailbox or property box, these are left at the nearest post office.

Norway:

UPS Home Delivery - 2-4 business days

For orders within Norway, no import VAT and customs duty are added.

Germany, Finland, Denmark:

UPS Home Delivery - 2-4 business days

DHL Service Point - 2-4 working days

DHL Home Delivery - 2-4 working days

Other EU countries:

UPS Home Delivery - 2-4 business days

Delivery method for subscription orders:

We always offer free shipping on your subscription orders.

Your subscription orders are delivered using our default delivery option as below:

Sweden: Budbee Box (2-3 working days)

When placing an order, your nearest parcel box will automatically be selected for delivery. Via the Budbee app or your tracking link via email, you have the option to change to another package box at no extra cost when Budbee has registered your order.

Orders to addresses not covered by Budbee are delivered with PostNord.

Germany: DHL Home Delivery (2-4 working days)

Other EU + Norway: UPS Home Delivery (2-4 working days)

For orders within Norway, no import VAT and customs duty are added.

For Budbee orders, you will receive all information from them via the Budbee app, SMS or email.

For Early Bird, DHL, PostNord or UPS orders, you can use the tracking link sent to you via SMS or email.

When purchasing goods on the site, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying Skinome of this within 14 days from when you or your representative received the ordered item (the cancellation period). When exercising the right of withdrawal, the product must be returned within 14 days from the date you notify Skinome of exercising the right of withdrawal. The item must be sent well packaged and in good condition. Returns must be made to Skinome according to the methods and instructions specified by Skinome.

In case of right of withdrawal, the products must be unused and unopened for a return to apply. For a return to be valid, you must also have received the package or collected it from your agent. An unclaimed package that is automatically sent back to us is not considered a valid return and we may charge an additional fee for it.

In addition to the right of withdrawal, you as a customer always have a 100% satisfied customer guarantee, which means that if you are not satisfied with your product that you have bought from Skinome, you always have the right to get your money back if you notify us of this within 30 days from when you or your agent has received the ordered item. When using the 100% satisfied customer guarantee, please contact us at info@skinome.se.

For returns, the fees apply:

Sweden: SEK 59

Norway: NOK 99

EUR: 9 EUR

For packages not collected, the fees apply:

Sweden: SEK 149

Norway: NOK 199

EU: 19 EUR

If you do not pick up your package and it is automatically sent back to us, we will charge an extra fee for the extra handling cost and we may have to discard the product. As our skin care is fresh, it is important to collect it quickly if you have ordered it from a post office agent.

If the return/complaint is approved, we will refund the amount for your order within 14 days.

You register your return or complaint by filling in your email address and order number here . Then follow the instructions to book your return and get access to a return shipping slip.

Is your product defective? Click here to register a complaint. Fill in the order number and email address and then click on the text "Is your product defective? Click here to register a complaint."

The right of complaint covers goods that are faulty according to current consumer protection legislation. If you discover that the product is defective when you receive your order, you must contact Skinome as soon as possible, but no later than 14 days after you received your order.

Complaints made within two months from when you discovered the fault are always considered to have been submitted in time. You have a 3-year right to complain about goods purchased on the Site