Since the skin microbiome is important to how we develop our formulations and what their composition looks like, we thought it appropriate to make it part of our name. Skinome refers to "skin" and "microbiome" - thus skin and microbiome in English.

We develop all our formulations ourselves, in our own laboratory in Stockholm (Hornsgatan 172). We work directly with the suppliers of our raw materials and the products are manufactured in Sweden.

We want to have full control over what goes into our products and be able to test them ourselves so we can ensure they are the best possible in every aspect - from where the ingredients come from to how they feel and perform on the skin. We constantly test new ingredients and make hundreds of laboratory batches (so-called batches) every year. This would have been impossible if we didn't have our own lab, it would have been far too expensive and time-consuming.

Fresh skin care is about putting the skin's best first. Not about what is best for the factory or shelf life.

Why fresh skin care?
As an alternative to traditional skin care where 1) the effectiveness of the active ingredients loses effectiveness if left for a long time at room temperature, comes into contact with oxygen or is exposed to strong light. 2) Antimicrobial substances such as preservatives and other additives are required to keep the product fresh during the long shelf life (3 years). These substances affect the skin's microbiome and good skin flora, which is why we have developed a fresh alternative to traditional skin care.

Through our cold storage, from production to you as a customer, we ensure that our products produce results because the effect is preserved with the active ingredients. In our fresh skin care, we mainly exclude anti-microbial substances that we know can disturb the skin flora, i.e. the skin's microbiome where trillions of microorganisms live. These microorganisms contribute to good skin health.

Fresh skin care is an option for you who strive for good skin health and are looking for clean, microbiome-friendly and active products.

Our products have a shorter shelf life and we manufacture them in small volumes in Sweden. Immediately after the products are manufactured, they are stored in a cold room before they are transported to your home. We are the first in the world with this, something we are incredibly proud of. This new approach to skin care in terms of manufacturing, storage, warehousing, logistics and sales makes it possible to develop microbiome-friendly and effective skin care.

Our products contain no unnecessary additives such as perfumes or dyes and instead of using large amounts of preservatives, they are preserved through our thoroughly developed method with a minimum of anti-microbial ingredients.

After you have placed a purchase with us, a request to make a customer review on your purchase will be sent a number of days later. It is not possible to make a review without completing a purchase. This way we ensure that only reviews of verified customers who have actually used our products are shared on the product pages.

30 day customer satisfaction guarantee

We want you as a customer to be 100% satisfied with Skinome! That's why we offer a 30-day customer satisfaction guarantee, which means that if you are not satisfied with your product that you have bought from Skinome, you always have the right to get your money back if you notify us of this within 30 days of receiving the ordered product .

You can pay with VISA, Mastercard, PayPal, Klarna Pay Now & Klarna Pay Later or Apple Pay.

For subscription order you can only pay with VISA, Mastercard and PayPal.

Delivery options for one-time purchases:

Sweden:
DHL Delivery point - 1-3 working days

Budbee Box – 2-3 working days

Budbee Home Delivery – 2-3 working days

Early Bird - 2-4 working days

PostNord MyPack Home Small - 1-3 working days

Your order is delivered to your mailbox. For those packages that do not fit in the mailbox or property box, these are left at the nearest post office.

Norway:
UPS Home Delivery - 2-4 business days

For orders within Norway, no import VAT and customs duty are added.

Germany, Finland, Denmark
UPS Home Delivery - 2-4 business days

DHL Service Point - 2-4 working days

DHL Home Delivery - 2-4 working days

Other EU countries:

UPS Home Delivery - 2-4 business days

Delivery method for subscription orders:

We always offer free shipping on your subscription orders.

Your subscription orders are delivered using our default delivery option as below:

Sweden: Budbee Box (2-3 working days)

When placing an order, your nearest parcel box will automatically be selected for delivery. Via the Budbee app or your tracking link via email, you have the option to change to another package box at no extra cost when Budbee has registered your order.

Orders to addresses not covered by Budbee are delivered with PostNord.

Germany: DHL Home Delivery (2-4 working days)

Other EU + Norway: UPS Home Delivery (2-4 working days)

For orders within Norway, no import VAT and customs duty are added.

You always have free shipping for subscription orders.

For one-time purchases, we offer free shipping for selected delivery options.

For Budbee orders, you will receive all information from them via the Budbee app, SMS or email.

For Early Bird, DHL, PostNord or UPS orders, you can use the tracking link sent to you via SMS or email.

When purchasing goods on the site, a 14-day right of withdrawal always applies. When returning an order, the products must be unused and unopened. You must pick up your package and send it back to us yourself according to our return routine. A package that is automatically sent back to us by the carrier is not considered a valid return and we will charge an extra fee for the handling.

The right of complaint covers goods that are faulty according to current consumer protection legislation. If you discover that the product is defective when you receive your order, you must register the defective product as soon as possible, but no later than 14 days after you received your order.

You register your return or complaint here . Fill in your email address, order number and follow the instructions.

For returns we charge a fee:

Sweden: SEK 59

Norway: NOK 99

EUR: 9 EUR

For packages not collected, the fees apply:

Sweden: SEK 199

Norway: NOK 199

EU: 19 EUR

If the return/complaint is approved, we will refund the amount for your order within 14 days.

100% customer satisfaction guarantee
We want you as a customer to be 100% satisfied with Skinome! That is why we offer a 100% customer satisfaction guarantee, which means that if you are not satisfied with your product that you have purchased from Skinome, you always have the right to get your money back if you notify us of this within 30 days of receiving the ordered item the item.

Yes, gift cards can easily be ordered in our webshop. Today we offer gift cards for the following amounts:

SEK 400, 500, 600, 800, 1000 and 1800.

The gift card is valid for one year after the time of purchase and can be used as payment for all our products on skinome.com (not at retailers). If the entire amount of the gift card is not used on one purchase, the gift card can still be used on another purchase within the validity period. You receive your digital gift card via email. When purchasing several gift cards, you will receive them in separate emails.

1. Create a customer account

If you have a registered customer account with us or wish to create one, we recommend that you log in to it before completing your subscription purchase, in this way you can link your subscription to your customer account with us and manage your subscriptions more easily.

If you do not want to create a customer account with us, you will receive an email from us before each subsequent subscription order containing a link from which you can manage your subscriptions.

2. Select your product

On the product page, select the product you wish to subscribe to. Then click on Subscribe & Save 20%.

You will then have the opportunity to choose your order interval, ie. how often you want the product delivered based on your needs and/or our recommendations. Then add the product you want to subscribe to in the shopping cart.

4. Go to the checkout

When checking out, you fill in your contact information just like with a regular one-off purchase. Please note that for active subscription orders we only have credit card available as a payment method, as the payment is automatically deducted for each subsequent subscription order. If you have received a gift card, you can use this for your first subscription, then you need to go in and update your payment information for future orders.

5. Order and delivery confirmation

After your order has been placed, you will receive an order confirmation and a subscription email containing information that a new subscription has been created and registered in our systems.

If you have not received a confirmation of your subscription, please check your spam or contact us and we will help you.

You will then receive a delivery confirmation informing you that your subscription order has been sent.

6. Continued deliveries according to your preferences

After your first order, your next order will automatically be shipped and paid according to your selected order interval. You always have the option to change, pause or end your subscription. Before each next order, a reminder is sent three days before so that you have the opportunity to make any adjustments.

Below you will find our recommended order intervals for our products

Light Emulsion, Rich Emulsion & Rich Intense

Recommended order interval is 4 to 6 weeks if you apply 2-3 pumps morning and evening.

Mineral Cleanser & Sensitive Cleanser

Recommended order interval is 12 to 16 weeks if you apply 2-3 pumps only in the evening.

Probiotic Concentrate, Night Active Retinol & Night Active Control

Recommended order interval is 8 to 16 weeks if you apply 1 pump mixed with moisturizer only in the evening.

Rich Body Cream

Recommended order interval is 4 to 12 weeks depending on how often and where you apply the product. Rich Body Cream lasts for about 6 weeks if you use 6 pumps daily.

Five Point Cleanser

Recommended order interval is 4 to 12 weeks depending on how often and where you apply the product. Five Point Cleanser lasts for about 6 weeks if you use 4 pumps daily.

Sun Emulsion SPF 50+

Recommended order interval is 4 to 6 weeks depending on planned use.

Sun Emulsion Body SPF 50+

Recommended order interval is 4 to 8 weeks depending on planned use.

No, there is no binding period for subscriptions, but you can change, skip an order or end your subscription at any time.

For your first subscription order, we offer payment cards and gift cards as payment methods. Before the next subscription order, we only offer card payment because the payment is automatically deducted with each order.

The timing of your next payment is based on the day and order interval you selected when you placed your first subscription order for the product. You can see information about upcoming payments in your subscription portal under "Upcoming orders". The payment is deducted the same day your order is sent. A reminder is sent out three days before the next payment in case you want to make any adjustments.

Charge card

If you paid with a debit card for your first subscription order, your future payments will automatically be deducted from the same debit card. If you want to change your payment information, do so in your subscription portal under "Payment method".

Gift cards

If you paid with a gift card for your first subscription order, you need to update your payment information. You do this in your subscription portal under "Payment method". If you do not update the payment information, the payment for your second order will fail. You will then be informed via email about this and have the chance to update your payment information. Three payment attempts are made one day apart before a subscription is cancelled.

We always offer free shipping on your subscription orders.

Your subscription orders are delivered using our default delivery option as below:

Sweden: Budbee Box (2-3 working days)

When placing an order, your nearest parcel box will automatically be selected for delivery. Via the Budbee app or your tracking link via email, you have the option to change to another package box at no extra cost when Budbee has registered your order.

Orders to addresses not covered by Budbee are delivered with PostNord.

Germany: DHL Home Delivery (2-4 working days)

Other EU + Norway: UPS Home Delivery (2-4 working days)

We have developed a completely unique and new concept we call fresh skin care. In short, this means that our products always indicate a production date and best before date and that they do not contain unnecessary additives such as preservatives and other substances that are only in the product to extend its shelf life. The additives can interfere with all the trillions of microorganisms that are naturally present on the skin and that make up its natural microbiome. Since the skin's microbiome is one of the cornerstones of our skin health, we do not want to use ingredients that can disturb or deteriorate the skin. Instead, we focus on skin-specific and microbiome-friendly ingredients that both strengthen the skin and its microbiome.

Our products also contain active ingredients with scientifically proven effects. These active ingredients are kept stable, i.e. they maintain their efficiency through our unique concept where we manufacture the products in small volumes (so-called batches) and handle them in our refrigerated logistics system. We also ask our customers to store some of our products in the refrigerator for best effect.

Our skin, just like our gut, is home to billions of microorganisms and good bacteria. This is called your microbiome. In fact, the intestinal flora is responsible for 70% of our immune system. The same applies to the skin's microbiome, which also plays a crucial role in our skin's immune system, controlling skin health and in turn our skin's well-being.

We avoid traditional preservatives and unnecessary ingredients that can disturb these good bacteria and negatively affect the healthy skin flora. Instead, we use ingredients that benefit our good bacteria and preserve the skin's microbiome, i.e. the good skin flora.

All our products are dermatologically tested on a panel of people with sensitive skin, but our Sensitive Cleanser, Rich Intense and Probiotic Concentrate are the products developed specifically for sensitive skin.

Our products are minimalist with few ingredients and because we avoid preservatives, perfumes and other additives that can often trigger sensitivity, people with sensitive skin are less likely to react to them. However, our skin is unique and unfortunately a few people may react to individual ingredients while the majority do not.

Do you have any questions about our products? Get in touch with us at info@skinome.se , and we will help you.

The whole idea behind Skinome Research is that we put skin health first. Our products must first and foremost work for healthy skin. For this reason, we avoid additives and traditional preservatives that are normally used in products to ensure a long shelf life. We honestly believe that it is better to compromise on the durability and storage of the product than to compromise on what is best for the skin.

We think it's crazy that most skin care products today have a shelf life of 30 months (2.5 years!) and that no temperature control is needed during storage. If you think about it, it is easy to understand the amount of preservatives needed to succeed in this, especially if it is a jar of cream that you dip your fingers into every day. Our skin care is produced in small batches (so-called batches), is fresh and we do not use preservatives that can disturb your good skin flora, your so-called skin microbiome. After manufacturing, we keep our products refrigerated and we also ask you as a user to keep them refrigerated.

Immediately after manufacturing, our products are placed in a cold room with a temperature below 8 degrees Celsius. If our skin creams are stored cold/refrigerated, they have a shelf life of 12 months unopened. However, this does not apply to our cleaning products, which can all be stored at room temperature and maintain the same durability.

All our products except Five Point Cleanser last 12 months from production date in unopened packaging and 6 months after opening.

Five Point Cleanser lasts 18 months from production date in unopened packaging and 12 months after opening.

Our products can withstand shorter periods (max. 14 days) at higher temperatures than the recommended cold storage. However, this does not mean that we recommend this. The active ingredients work best and maintain their effectiveness if the products are stored cold, but the time they are kept at room temperature during transport or when you are traveling, for example, does not affect
the effect of our products.

Our cleansers and sunscreens are best stored at room temperature.

We have spent 7 years researching and finding the best options to keep our products safe and stable, while not affecting the microbiome in a negative way but helping it to be in balance.

We do not use "traditional" preservatives. By producing smaller batches, so-called batches, having a shorter shelf life and using packaging with airless pumps, we can avoid using these traditional preservatives. Some of the ingredients we use have natural antimicrobial function which means they prevent the growth of bad bacteria while also having properties that are beneficial to the skin. We are also the first skin care company to have a cold supply chain, which means that our logistics partner always keeps our products chilled. This means that as soon as our products are manufactured, they are placed cold. When you place an order, the product is sent directly from our refrigerated warehouse to your home.

All our ingredients are carefully selected to be of great benefit to our skin and many of our ingredients are also found naturally in the skin. We truly believe that what is most natural for your skin is what it produces itself. Some of the ingredients have a natural origin and others are synthetically made to mimic the skin's own composition. Some ingredients are synthetically or biotechnologically manufactured, others are produced from natural sources such as plants and oils.

From a sustainability and efficiency perspective, it is many times better to use a synthetically produced ingredient because we can then avoid consuming agricultural products or animal products to manufacture the ingredient. Read more about each ingredient and its origin in our ingredients list here .

We do not use palm oil as an individual ingredient in any products, but it is used in the manufacture of some ingredients we use. In these cases, we aim for the raw material to be RSPO certified (Roundtable on Sustainable Palm Oil) and meet the COSMOS standard, which states that the ingredient must be either organic or certified sustainable (CSPO). As a minimum, we aim to use what is called the RSPO Mass Balance (mass balance supply chain model).

As awareness and criticism increased of the harmful environmental effects of palm oil, the RSPO label was developed. For this certification there are a few different logistics markings, in English their names are as below:

- Identity Preserved

- Segregated

- Mass Balance

- RSPO Credits / Book & Claim

The ingredients we use that contain palm oil usually come from RSPO Mass Balance, which is a blend of sustainable palm oil from certified sources and conventionally sourced palm oil. We are not completely satisfied with this and our goal is to only use certified palm oil or completely exclude the use of this oil, however, we are not there yet and are looking at solutions going forward.

Yes, they are all fragrance free. Our products do not contain perfume or ingredients such as essential oils. Such ingredients often contain allergens, which you will never find in our products.

Yes, our products are formulated with probiotics, prebiotics and postbiotics. Our Probiotic Concentrate contains the probiotic Lactobacillus reuteri 160 billion bacteria/product). In our Rich Emulsion we use a postbiotic lysate from Lactobacillus Pentosus. Our Night Actives contain prebiotics. Light Emulsion is formulated with postbiotics, fermented rice, and arginine that mimics and protects the skin barrier. Read more about our ingredients in our Ingredients list .

The pH value is different for our formulations but is between a range of 5-6.

Our products are not medical treatments, so if you have a medical condition we recommend you see a doctor or dermatologist. Our products may be suitable to use alongside your treatment, but always ask your dermatologist first.

Our products are not tested on animals, nor do we sell our products in any country that requires animal testing. In Europe, fortunately, the regulation has changed and from 2013 no animal testing is allowed.

All our products, except Rich Intense, Rich Emulsion, Light Emulsion, Night Active Control and Rich Body Cream are vegan. They contain Lactobionic Acid, which is produced from lactose in milk.

Yes, our products are developed for everyone, regardless of gender. The choice of products should above all be based on the type of skin you have. If you have difficulty finding what suits your skin best, you can always write to us at info@skinome.se .

On the other hand, men often have more sebum (sebum) in their skin and therefore do not have as many problems with dry skin as women, but can instead easily get clogged pores. Therefore, our Light Emulsion often suits male skin better.

All our products except Five Point Cleanser last 12 months from production date in unopened packaging and 6 months after opening.

Five Point Cleanser lasts 18 months from production date in unopened packaging and 12 months after opening.

Unfortunately not at the moment, but we plan to produce samples in the future. As soon as we find a good solution with durable packaging and suitable manufacturing to make samples we will do it.

However, we offer a 30-day Customer Satisfaction Guarantee, which allows you to order the products home and try them out. Should you feel dissatisfied in any way - contact us at info@skinome.se and we will find alternative products or give you a full refund.

We are proud to display when our fresh skin care products were manufactured and their best before dates. In our opinion, we should instead ask ourselves - why don't all skin care companies print when their products were manufactured? Would you drink a milk without knowing when it was made or when it expires?

No, our products Sensitive Cleanser, Mineral Cleanser, Five Point Cleanser, Sun Emulsion SPF 50+, Sun Emulsion Body SPF 50+ do not need to be stored in the refrigerator because the active ingredients in these products are not sensitive to room temperature.

We recommend that you store Rich Body Cream in the refrigerator until you start using it, then it is fine to store it at room temperature.

We recommend that you always keep the following products in the refrigerator:

Rich Intense

Rich Emulsion

Light Emulsion

Probiotic Concentrate

Night Active Retinol

Night Active Control

Many active ingredients are sensitive to heat which means that the effect will deteriorate at room temperature, they also become less effective over time and eventually stop working as intended. A conventional solution in the development of active skin care is to try to stabilize the active substances by adding additives that are not beneficial and may even be harmful to the skin. When developing skin care products, the ingredients themselves are always kept chilled, but then the product itself is at room temperature in stock or at the customer's. Our solution is to also keep the finished product cold and of course the products are stored in a chilled warehouse before they are sent to you.

Always read the accompanying information and recommended use for the product before using it. The eye area is a sensitive area and it is always good to apply product with care there and avoid the product coming into direct contact with the eyes.

Yes, our products can be used during pregnancy and breastfeeding.

The absorption and addition of retinol to the body from Night Active Control and Night Active Retinol, which both contain retinol, is small, the maximum amount you get corresponds to the amount of beta-carotene (which is converted to retinol in the body) that you get by eating a small carrot (about 30 grams of carrot). We therefore do not generally advise against using our products even if you are pregnant or breastfeeding.

However, when using medicines with high levels of vitamin A or if you get higher levels of vitamin A from other sources, you should consult your doctor about the use of our products that contain retinol (Night Active Retinol and Night Active Control).

We have not tested combining our products with those of other brands and therefore cannot comment on the effect.

Using airless bottles with a pump, we can ensure that our formulations do not come into contact with air, external particles or fungi and bacteria from the hands. However, it may require a little extra pumping the first time you use them. If you do not receive any product, please try to:

1. Take the product out of the refrigerator and let it stand at room temperature for about 30 minutes.

2. Then shake the bottle well

3. Pump several times

Does it not work? Get in touch with us at info@skinome.se, and we will help you.

Yes, Skinome's products are also sold at our retailers Apohem and Skincity .

For Sweden, our general recommendation is to use sunscreen from March to October.

The reason why we only recommend this period is because the UV index is low (0-2) during the darkest months, November to February, and then it is safe to be out in the sun all day without sunscreen. The UV index is a measure of the strength of the sun's harmful radiation. A high UV index means that you should protect yourself from the sun to reduce the risk of damage and in Sweden the UV index is between 0-8 and it is at its highest in the middle of the day during the summer months. However, it is important to remember to use sunscreen if you go on a skiing holiday, even during the darkest months, when the sun's rays are reflected by the snow.

In this case, we do not consider that you need to use a sun protection product as you will hardly be exposed to UV rays. But, it can happen that one's plans change and one e.g. eat lunch outside, so make sure to always have covering clothes, a hat or sun protection product with you in your bag.

Yes, the UVA rays penetrate the glass of the car and thus affect the skin negatively and you should protect yourself.

We would say this is a myth. It is true that the own pigment protects against sun damage or against burning, but it does not provide a particularly high or in many cases sufficient protection. That is why it is important to protect the skin against sun exposure in the summer in Sweden and of course also if you go abroad.

Yes, our sunscreen is developed to be environmentally friendly and therefore does not contain any organic UV filters that are known to, or suspected to affect, aquatic organisms. They also do not contain any of the organic UV filters that are suspected of being harmful to corals and are therefore "reef safe".

Our sunscreens contain both titanium dioxide and zinc oxide, where especially the latter is associated with environmentally problematic properties. Zinc is a substance that occurs naturally in the environment and is vital for all cells and organisms to function normally. It is therefore only higher levels of zinc that can be toxic. Our sunscreen contains a small amount of zinc, which results in a limited spread and addition of zinc to the environment. Overall, we have made the assessment that the low amount has a very small impact on the natural amount that is already in our environment and that the positive benefits of zinc oxide in sunscreen products outweigh the risks associated with its use and that our product does not pose an environmental problem.

Our goal is to always look for the most sustainable option for all parts of our value chain. This means that if we find a more sustainable alternative, we will switch to it because we are running a project in constant change.

Yes, our packaging is recyclable. We at Skinome think it is important that both we and our products have as little environmental impact as possible. We have therefore chosen a packaging that both meets the requirements for our sensitive formulations and our focus on sustainability.

Our product packaging consists of 30% recycled plastic. They are a light polypropylene (PP) bottle so that it can be easily recycled into new plastic. We support the Ocean waste plastic initiative, which means that the same amount of plastic that we use is also fished out in the sea outside Southeast Asia, which both cleans the sea and contributes to jobs. The bottle is also light as we want to minimize the amount of material used and for it to be more environmentally friendly to transport as it weighs less.

The shipping box that the product comes in consists of FSC certified cardboard and the product information card consists of FSC certified paper. Both of these we encourage our customers to recycle.

Our product bottles are manufactured in China and transported by boat to our supplier's warehouse in Denmark. Our packaging requirements meet the highest standards for cosmetic products and pass all necessary tests. The plastic in our bottles is partially recycled, meaning it is a mix of new and recycled plastic.

We also support an initiative called Ocean Waste Plastic, where the same amount of plastic that we use is also fished out in the sea outside Southeast Asia, which both cleans the sea and contributes to job opportunities. However, we do not use this plastic in our packaging as it does not meet the requirements. It is used instead for the manufacture of other packaging, for example in the chemical industry.

If you want to read more about Ocean Waste Plastic, please go to https://www.oceanwasteplastic.com/

We want to reduce material use as much as we can and have decided to replace the traditional product box with a small product information card where all the necessary information is printed.

We strive to be as sustainable as possible in our formulations as well by choosing ingredients that are biodegradable whenever we can. Our long-term goal is to have only biodegradable ingredients in our products. In our first products we have a small number of ingredients that are not 100% biodegradable. As it is part of our goal to always work to be as sustainable as we can, we are looking closely at alternatives and as soon as alternatives are available we will switch to them.